I didn’t receive the confirmation email.
Check your spam or junk mail folder, and be sure you aren’t using an anti-spam program that blocks all incoming messages until the sender is identified. The confirming email is from a “Do-Not-Reply” address and your confirming email will never get to you. If you do not find the confirmation email, contact the Institute at (904) 337-9544. Office hours are Monday--Friday from 9am--5pm.
I don’t have/can’t find the enrollment key
The enrollment key was provided by your instructor. If you did not receive your enrollment key, please submit a support request for further assistance. Search terms: Enrollment key Don’t have enrollment key Can’t find enrollment key How do I get ...
The enrollment key won’t let me access the course.
If it has been more than 60-days since you signed up, your account may be inactivated. Submit a Support Request, to reactive your account. The enrollment key is case-sensitive and consists of two CAPITAL letters followed by three numbers. If you ...
I can’t find my Certificate of Completion.
You must complete both the post test/quiz and course evaluation before you can print your certificate. See picture below. Log back into the training center, return to your home page and click on My Courses. Then select the course you need the ...
I can’t print my Certificate of Completion.
You must complete both the post test/quiz and course evaluation before you can print your certificate. See picture below. If you completed the post quiz and course evaluation, but still can’t print it, check your browser settings. Be sure cookies ...
I created a user name and password, but my password isn’t working.
Be sure that you are not trying to use the enrollment key or your email address as your password. The user name, password and enrollment key are all case sensitive. More than likely, you are typing your password incorrectly. Submit a support ...